Terms of Purchase for HEYDUDEO

Welcome to HEYDUDEO! These Terms of Purchase govern your order placement, payment, delivery, returns, and related processes when you shop on our website. By placing an order with us, you agree to comply with these terms. Please read them carefully before making a purchase.

Order Placement and Confirmation

  • When you place an order on our website, you are making an offer to purchase the selected products under these terms. We reserve the right to accept or decline your order at our discretion, for reasons such as product unavailability, pricing errors, or suspected fraudulent activity.
  • Upon successful acceptance of your order, we will send a confirmation email to the address provided during checkout. This email will include details of your order, including the products purchased, total amount charged (in USD), and shipping information. The confirmation email serves as proof of your order.

Payment Terms

  • Currency: All transactions on our website are processed in USD (United States Dollars). The total amount displayed at checkout, including any applicable taxes, is final.
  • Payment Methods: We accept major credit cards (Visa, Mastercard, American Express, Discover) and other secure payment options as indicated on our website. By providing your payment details, you warrant that you are authorized to use the payment method.
  • Billing: Your card will be charged immediately upon order confirmation. If payment is declined, your order will not be processed.

Shipping and Delivery

  • Processing Time: Orders are processed and shipped within 1-3 business days of placement, excluding weekends and holidays. We strive to fulfill orders as promptly as possible within this window.
  • Delivery Time: Standard delivery for all orders is estimated to arrive within 6-12 business days from the date of shipping. Delivery times are approximate and may be affected by factors beyond our control (e.g., customs delays, weather, carrier issues).
  • Shipping Costs: We offer free global shipping on all orders, with no minimum purchase required.
  • Tracking: Once your order is shipped, we will provide a tracking number via email, allowing you to monitor the status of your delivery.
  • Address Accuracy: It is your responsibility to provide a complete and accurate shipping address. We are not liable for orders delivered to incorrect addresses due to user error. If a package is returned to us due to an invalid address, additional shipping fees may apply for re-delivery.

Returns and Refunds

  • Return Eligibility: We accept returns of unused, unworn, and undamaged products within 60 days from the date of delivery. Products must be returned in their original packaging with all tags attached.
  • Return Process: To initiate a return, please contact our customer service at [email protected] with your order number and reason for return. We will provide you with a return authorization and instructions for shipping the item back to us.
  • Return Shipping: Customers are responsible for the cost of return shipping, unless the return is due to a defect or error on our part (e.g., wrong size, damaged item). In such cases, we will provide a prepaid return label.
  • Refund Processing: Once we receive and inspect the returned item (typically within 3-5 business days of delivery to our warehouse), we will process your refund. Refunds are issued to the original payment method and may take 5-10 business days to appear in your account, depending on your bank or card issuer’s processing times.
  • Exceptions: Final sale items, personalized products, or items marked as non-returnable are not eligible for return or refund, unless defective.

Cancellations and Modifications

  • Order Cancellations: You may cancel an order only if it has not yet been shipped. To cancel, contact us immediately at [email protected] with your order number. If the order has already been shipped, you will need to follow our return policy once you receive the item.
  • Order Modifications: Requests to modify an order (e.g., size, color, shipping address) must be made within 2 hours of order placement. We cannot guarantee modifications after this window, as orders are processed quickly for shipping within 1-3 business days.

Product Availability and Pricing

  • All products are subject to availability. In the event that a product is out of stock after your order is placed, we will notify you via email and issue a full refund.
  • We reserve the right to correct pricing errors on our website. If a pricing error is identified after your order is placed, we will contact you to confirm whether you wish to proceed with the corrected price or cancel the order for a full refund.

Limitation of Liability

HEYDUDEO shall not be liable for any indirect, incidental, or consequential damages arising from your use of our products or services, including but not limited to delays in delivery, loss or damage to products during shipping, or dissatisfaction with products, except as required by applicable law. Our total liability for any claim related to your order shall not exceed the total amount paid for the product(s) in question.

Contact Us

If you have any questions or concerns about these Terms of Purchase, please contact our customer service team at [email protected]. We aim to respond to all inquiries within 24 business hours.