Refund Policy for HEYDUDEO

At HEYDUDEO, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for returning products and receiving a refund. Please review this policy carefully before initiating a return.

Eligibility for Returns and Refunds

  • Timeframe: You may request a refund for unused, unworn, and undamaged products within 60 days from the date of delivery. Products must be returned in their original packaging, with all tags and accessories intact.
  • Exceptions: The following items are not eligible for refunds unless they are defective or damaged upon receipt:
  • Final sale items (clearly marked as “Final Sale” on the product page).
  • Personalized or custom-made products.
  • Products that have been worn, altered, or damaged by the customer.

How to Initiate a Return

To start the return process, please follow these steps:

  1. Contact Customer Service: Send an email to [email protected] with your order number, the product(s) you wish to return, and the reason for the return.
  2. Receive Return Authorization: Our team will review your request and, if approved, send you a Return Authorization (RA) number and detailed instructions for shipping the item(s) back to us.
  3. Ship the Return: Package the item(s) securely, include the RA number on the package, and ship it to the address provided in the return instructions. You are responsible for the cost of return shipping, unless the return is due to a defect, damage, or an error on our part (e.g., wrong size, incorrect item sent).

Inspection and Processing of Returns

  • Once we receive your returned item(s), our team will inspect them to ensure they meet the eligibility criteria (unused, unworn, undamaged, in original packaging). This inspection typically takes 3-5 business days from the date we receive the return.
  • If the return is approved, we will initiate a refund to the original payment method used for the purchase.
  • If the return is denied (e.g., the item is damaged or not in original condition), we will notify you via email and may return the item to you at your expense.

Refund Timeline and Method

  • Refund Processing Time: After approval, refunds are processed within 5-10 business days. The exact timeframe may vary depending on your bank or credit card issuer, as they may require additional time to process the refund and reflect it in your account.
  • Refund Method: Refunds will be issued to the same payment method used for the original purchase. For example, if you paid with a credit card, the refund will be credited back to that card. If you used PayPal, the refund will be sent to your PayPal account.
  • Currency: All refunds are processed in USD (United States Dollars), consistent with the original transaction currency.

Partial Refunds

In some cases, we may issue a partial refund, such as:

  • If the returned item is missing tags, accessories, or part of its original packaging (but is still in otherwise acceptable condition).
  • If the item shows minor signs of handling that do not affect its functionality (assessed at our discretion).

Non-Refundable Items

  • Shipping costs for returns initiated due to customer preference (e.g., change of mind) are non-refundable.
  • Any fees associated with the original payment method (e.g., currency conversion fees) are not refunded by HEYDUDEO, as these are charged by your bank or payment provider.

Contact Us

If you have any questions about our Refund Policy or need assistance with a return, please contact our customer service team at [email protected]. We aim to respond to all inquiries within 24 business hours.