Shipping Policy for HEYDUDEO

At HEYDUDEO, we strive to ensure your orders are shipped promptly and delivered efficiently. This Shipping Policy outlines the details of our shipping process, including order processing, delivery timelines, and related information. Please review this policy to understand how we handle your shipments.

Order Processing Time

  • Orders placed on our website are typically processed within 1-3 business days. This processing period includes verifying your order details, preparing the products for shipment, and coordinating with our shipping partners.
  • Please note that orders placed on weekends or public holidays will be processed on the next business day.
  • In case of unexpected delays (e.g., high order volume, product availability issues), we will notify you via email with an updated processing timeline.

Delivery Timeframe

  • Once your order has been shipped, the estimated delivery time is 6-12 business days. This timeframe applies to all destinations, whether domestic or international.
  • Delivery times are approximate and may be affected by factors beyond our control, such as:
  • Customs processing delays for international shipments.
  • Severe weather conditions.
  • Transportation disruptions or carrier-related issues.
  • We recommend keeping track of your shipment using the provided tracking information to stay updated on its progress.

Shipping Destinations

  • We offer shipping to all locations worldwide. No matter where you are, you can enjoy our lightweight and comfortable shoes delivered right to your doorstep.

Shipping Costs

  • We are proud to offer free shipping on all orders, with no minimum purchase requirement. This free shipping applies to every order, regardless of the order value or destination.
  • There are no hidden shipping fees—what you see at checkout (in USD) is the total amount you’ll pay, excluding any applicable taxes or duties imposed by your local customs authority (for international orders).

Order Tracking

  • Once your order is shipped, we will send a confirmation email containing a tracking number and a link to the shipping carrier’s website. You can use this tracking number to monitor the status of your shipment at any time.
  • If you do not receive a tracking number within 4 business days of placing your order, please contact our customer service team at [email protected] for assistance.

Address Accuracy

  • It is your responsibility to provide a complete and accurate shipping address during checkout. This includes the correct street name, house number, apartment or unit number (if applicable), city, state/province, postal code, and country.
  • We are not liable for orders that are delayed, lost, or delivered to the wrong address due to incorrect or incomplete information provided by you.
  • If a shipment is returned to us because of an invalid address, you may be required to pay additional shipping fees to have the order re-shipped.

International Shipping

  • For international orders, the recipient is responsible for any customs duties, taxes, or import fees imposed by the destination country. These charges are not included in the order total and are determined by your local customs authority.
  • HEYDUDEO has no control over these charges and cannot predict their amount. For more information, please contact your local customs office.

Undelivered Packages

  • If a package is marked as delivered by the shipping carrier but you have not received it, please check with your neighbors, building manager, or local post office first, as packages are sometimes left in safe drop-off locations.
  • If you still cannot locate your package, contact our customer service team at [email protected] within 10 business days of the delivery date. We will work with the shipping carrier to investigate the issue.

Contact Us

If you have any questions or concerns about our shipping policy, or need assistance with a specific order, please reach out to our customer service team at [email protected]. We aim to respond to all inquiries within 24 business hours.